Terms and conditions

Online purchases

Coronavirus-We are still taking orders and have contactless delivery. Some flowers and hamper items will be difficult to obtain during this time. Please read the following terms and conditions.

Seasonal or lack of availability may occasionally require us to substitute to the closest colour or flower chosen. This will only be done if absolutely necessary after every effort has been made to obtain the one displayed.  Substitute flowers will be of equal value to those shown.
Flowers may be delivered in bud allowing longer enjoyment.
Payment must be made prior to delivery. Payment can be made using paypal, credit card.

A value for money option is Florist Choice bouquets or arrangement. The flowers are selected from stock on hand and therefore no picture is available for this option.

A range of hampers are available.  These cannot be left unattended if recipient is absent.

Customised hampers are available if ordered by phone 2 days in advance .

Alcohol and special items are in conjunction with flowers and not sold separately.

All deliveries require a specific and correct address along with the recipient’s phone number.

Cut off time for same day delivery is 3.30 pm.

There are no Saturday afternoon or Sunday deliveries with the exception of Mother’s Day and Valentine’s Day and no deliveries on public holidays.

Easter deliveries- Last delivery  is on Thursday prior to Good Friday. The next delivery is Saturday morning then normal deliveries from Tuesday.

Deliveries over 15km  are usually by courier, with most leaving before 10am. This requires previous day ordering or very early ordering, same day delivery my not be guaranteed or may require additional cost.

If we are unable to deliver orders – eg- locked gate, wrong address, recipient has moved, large aggressive or escaping dog the order will be returned to Focus for Flowers. If a subsequent delivery is required after the problem has been resolved then the sender will be required to pay an additional delivery fee, or the recipient may collect it from Focus on Flowers with no additional charge.

If you can’t find what you’re looking for phone Kerry on 03 6427 8070 or mobile 0408 257 938 or Email: info@focusonflowers.com.au  to request a particular product or brand, ask for a description or get price confirmation.